FAQs

First time to VR or VR Escape Rooms in general? Click below for the most common questions answered.

What is a booth?

A booth is the area in which you move about freely and interact/experience the alternate reality world. This is generally a 3m x 3m area.

For some escape rooms, you might be in a larger space, typically 6m x 5m and interacting with each other.

How to make a booking?

You must book online through our booking system. All online bookings must be paid in full before your session starts.

Walk in, phone and e-mail bookings are no longer accepted.

How close can I book online?

Bookings will need to be 24 hours in advance, we cannot guarantee that we can accommodate if it is less than 24 hours.

Can I cancel a booking?

We are introducing flexibility into bookings during the COVID pandemic. 

For bookings cancelled with 24 hours noticed, a full refund will be provided. If a customer from a group is not able to attend, a refund for that customer will be provided if the session goes ahead. 

If a group cancels a booking with less than 24 hours notice, a $50 non-refundable fee will be retained to cover services and staff.

Who can play?

We recommend that only players above the age of 10 (but we accept children as young as 7) due to the weight of the backpack PCs and headset size.

We do not recommend that players who are pregnant, suffer a heart condition or have epilepsy participate as it may exacerbate any medical conditions.

We will not accept players who show symptoms of cold and flu.

Intoxicated players will be asked to leave the premises for the safety and comfort of other players and staff, a refund will not be provided.

can staff supervise children?

While staff have a WWVP card, they are unable to supervise children under the age of 18. Parents or guardians must be present and supervising for safety reasons.

what facilities are available?

Toilets are available on site. Please see staff for access instructions.

 Street or venue parking are available. Please see the home page for the venue location and map.

 No food or drinks are available for purchase, this includes water. Please bring your own bottle. Open liquids are not permitted. 

can i wear glasses?

Yes, absolutely, the headsets are designed so there is enough clearance if you need to wear glasses.

Will I hit a wall?

No, there are safety features built in to prevent you from doing this. When you come close to a wall, a projection of the boundary will show in your headset.

It is up to you to pay attention and follow instructions at all times to remain safe.

Will I get motion sick?

The design of the experiences and headset gives you an immersive experience without any associated motion sickness.

This is reduced by the fact that you are free to move around your booth while in game, however some experiences available may cause some motion sickness.

If you do feel sick, let a staff member know and take a break. We want you to enjoy your experience with us.

how do i redeem a gift voucher?

If your e-gift voucher starts with GXXXXXX-XXX-XXXXXX then you can redeem using the online booking system during the payment stage. 

For other gift vouchers purchased in store (and stamped), you’ll need to contact us via the web form or through e-mail at this point and quote the voucher number. 

Mind Trap gift vouchers are also redeemable at Metaphysica (Mitchell, ACT) for the same value. Please use our website contact form or e-mail to ask how to do so.

are you going to be open reguarly?

Many things have happened in the recent months, and it’s given us an opportunity to asses and think about where we would like to take this. For the moment, we are running LIMITED sessions which will be advertised on our website and social media pages.

In the longer term, we are looking at exiting the VR market completely, we thank all those customers who have supported us and given us the opportunity to showcase VR.

For other VR Escape Rooms in Canberra, please see Metaphysica.

Can I hire your equipment?

Yes, we are open to customers who wish to hire our equipment which includes:

– Zotac VR GO 2.0

– HTC Vive Pro Headset

– VR Accessories

For hiring enquiries, please use our web page contact form or e-mail us. A deposit is required and any damage will be charged directly to the hirer at the repair cost quoted.