FAQs

First time to VR or VR Escape Rooms in general? Click below for the most common questions answered.

­If you can’t find the answer to your question below, please feel free to email: info@mindtrap.com.au or contact us through the web form on the Contact Us page.

 

What is a booth?

A booth is the area in which you move about freely and interact/experience the alternate reality world. This is generally a 3m x 3m area.

There are a total of 6 separate booths in the venue.

 

How can I make a booking?

You can book online through our booking system.

All online bookings must be paid in full before your session starts.

Walk in bookings are welcome however availability may vary with online bookings taking precedence. 

Payment for walk in bookings must be paid in full before your session starts.

 

How far in advance can I book online?

You can book up to 60 days in advance.

 

How close can I book online?

You can book up to 3 hours beforehand.

 

Can I cancel a booking?

You have up to 1 week before your booking date to cancel or reschedule your booking by contacting us using the web form or through e-mail. Any money or deposit paid will be refunded at this point.

Last minute cancellations are not accepted and your payment and/or deposit will be forfeited.

 

How many people can play at once?

Each booth can only have 1 player actively playing at a time.

However a group of players can use 1 booth and swap out players during your allocated time as needed. (Except for Escape Rooms/Experiences)

The more people you share with, the less game play time per person you have overall. So please consider carefully how many players and how many booths you wish to book.

 

If only 1 player can play at a time, won’t I be bored?

Ideally we’d like each person to have their own booth to experience the wonders of an alternate reality. However that said, each booth has TV screens to live stream what the player is currently experiencing and seeing in game.

We encourage players to take a break after 1 hour of constant playing.

 

Who can play?

We recommend that only players above the age of 12 (but we accept children as young as 10) due to the weight of the backpack PCs and headset size.

We do not recommend that players who are pregnant, suffer a heart condition or have epilepsy participate as it may exacerbate any medical conditions.

Intoxicated players will be asked to leave the premises for the safety and comfort of other players and staff, a refund will not be provided.

 

Can I leave my children unattended while I attend to other matters?

Staff are unable to supervise children under the age of 18. Parents or guardians must be present and supervising for safety reasons.

 

Are there toilets available?

Yes, however a key is required for access.

 

Are there food and drinks available?

Yes, we offer a range of cold drinks and hot drinks for purchase including soft drinks, bottled water, bubble tea, coffee and tea.

We also offer some snacks and light meals for purchase to help you recharge after your session.

 

Can I wear glasses?

Yes, absolutely, the headsets are designed so there is enough clearance if you need to wear glasses.

 

Will I bump or walk into a wall?

No, there are safety features built in to prevent you from doing this. When you come close to a wall, a projection of the boundary will show in your headset.

It is up to you to pay attention and follow instructions at all times to remain safe.

 

Can this cause motion sickness?

The design of the experiences and headset gives you an immersive experience without any associated motion sickness.

This is reduced by the fact that you are free to move around your booth while in game, however some experiences available may cause some motion sickness.

If you do feel sick, let a staff member know and take a break. We want you to enjoy your experience with us.

 

Is this a licensed premises?

At the moment, we are not a licensed premises which means we cannot serve alcohol and open containers of alcohol cannot be brought on to the premises.

 

How do I redeem a gift card/voucher?

If your e-gift voucher starts with GXXXXXX-XXX-XXXXXX then you can redeem using the online booking system during the payment stage. 

For other gift vouchers purchased in store (and stamped), you’ll need to contact us via the web form or through e-mail at this point and quote the voucher number. The online booking system is not able to take in store vouchers at this stage, however you can check availability using the online booking system.

Validity is 36 months from the date you receive it. (For purchases after the 1st November 2019)

 

Want to partner with us or are you interested in working at Mind Trap?

Send us an e-mail at info@mindtrap.com.au.